Last Updated: 26 November 2025
Effective Date: 26 November 2025

At Stelliferous Limited (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information securely, transparently, and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us, including when you visit our websites, purchase tickets, attend our events, subscribe to marketing, or communicate with us.

This Policy applies across all Stelliferous Limited brands, including (but not limited to):

• Cathedral Sessions

• Live at the Cathedral

• Any associated productions, events, or promotional activities

1. Information We Collect

We may collect and process the following categories of personal data:

• Personal Identification Information

Your name, email address, phone number, postal address, date of birth, and any other information you provide when interacting with us.

• Payment Information

Payment details such as card information, billing address, and transaction history. All payment data is handled securely by our ticketing partners (e.g. Ticketmaster) and is not stored directly by us unless expressly stated.

• Event-Related Information

Details regarding ticket purchases, attendance, seating or access preferences, and any additional services or upgrades you request.

• Accessibility and Health Information

Any information voluntarily provided in relation to accessibility requirements, access needs, or medical considerations to ensure a safe and inclusive event experience.

• Technical and Usage Data

Information collected automatically via cookies or similar technologies, including IP address, device type, browser type, operating system, referring pages, and browsing behaviour on our websites.

• Marketing Preferences

Details of your consent, preferences, and interactions with our marketing communications.

2. How We Collect Information

We collect information through:

• Direct Interactions

When you:
– Purchase tickets
– Create an account
– Subscribe to newsletters
– Submit a form
– Contact us via email or social media
– Request accessibility services
– Enter competitions or giveaways

• Automated Technologies

Cookies, analytics tools, and tracking technologies used on our websites.

• Third Parties and Partners

Such as:
– Ticketing agents (e.g. Ticketline or Ticketmaster)
– Payment processors
– Event partners and collaborators
– Social media platforms
– Analytics providers such as Google Analytics

3. How We Use Your Information

We use your personal data for the following lawful purposes:

• Event Administration & Ticket Processing

Managing your ticket purchases, sending event updates, and ensuring a smooth attendee experience.

• Customer Support

Responding to enquiries, providing assistance, and resolving issues.

• Marketing & Communications

Sending newsletters, presale access, event announcements, and promotional material (only where you have provided consent or where legitimate interest applies).

• Personalisation

Tailoring website content, recommendations, and marketing based on your preferences.

• Safety, Security & Legal Compliance

Ensuring the safety at our events, complying with licensing and legal obligations, and protecting our operational interests.

• Analytics & Service Improvement

Understanding audience behaviour, improving our website, events, and services, and refining our marketing strategies.

4. Sharing Your Information

We may share your personal data with the following categories of third parties:

• Service Providers

Trusted partners who assist with:
– Ticketing and payment processing
– Email distribution
– Marketing and advertising services
– Website hosting or IT support
– Event safety and operations

• Event Partners & Collaborators

Artists’ teams, venues (such as cathedrals), production teams, and other involved parties where necessary for event delivery.

• Legal and Regulatory Authorities

Where required to comply with the law or to protect our legal rights.

• Social Media & Advertising Platforms

Only where you have consented to receive personalised marketing.

All third parties are required to process your data securely and only for the purposes we specify.

5. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to enhance user experience and track performance.

Types of cookies may include:

• Essential cookies: Required for website functionality

• Performance cookies: Anonymous analytics and usage patterns

• Targeting cookies: Personalised advertising and content (consent-based)

You may manage or disable cookies within your browser settings at any time.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data, including:

• Encryption

• Secure servers

• Restricted access

• Firewalls and monitoring tools

Although we take all reasonable precautions, no internet-based system is entirely risk-free. Please take care when sharing personal information online.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Policy, or as required by law or regulatory obligations.

When data is no longer required, we will securely delete or anonymise it.

8. Your Rights

Under UK GDPR and data protection law, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete information

• Request deletion (“right to be forgotten”) where applicable

• Restrict processing in certain circumstances

• Object to processing, including direct marketing

• Data portability (transfer your data to another provider)

To exercise any of these rights, please contact us using the details below. We may require proof of identity before processing your request.

9. Third-Party Websites

Our websites may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, or legal requirements. The most current version will always be available on our website.

11. Contact Us

If you have any questions, concerns, or wish to exercise your rights, please contact us:

Stelliferous Limited
Email: hello@stelliferous.co.uk
Web: www.stelliferous.co.uk (or brand-specific sites such as liveatthecathedral.com or cathedralsessions.co.uk)